New Debit Card Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential debit card fraud. Here’s how it works:

1. When potential debit card fraud is detected, you will receive an automatic email notification from County First Bank, with the option to reply with “fraud” or “no fraud”.
2. One minute after the email, you will receive a text alert from 32874 (between 7am and 9pm), which also has the “fraud” or “no fraud” option.
3. If there is no response received from you, five minutes after the text alert you will receive an automatic phone call to confirm or deny fraud.

Please note that the phone number for our Fraud Center has changed to 800-417-4592. Be sure to add this number to your phone contacts and label it “CFB Fraud Center”, so that it will display whenever you get a call from this number.  For business merchant account services who suspect attempted credit card fraud on their terminal, please contact visa & mastercard merchant processors.

REMEMBER – OUR MESSAGES WILL NEVER ASK FOR YOUR PIN OR ACCOUNT NUMBER.